Privacy Policy

Uptime-ZA — uptime-za.co.za
Effective Date: 26-03-2026
Version: 1.0

1. Who We Are

Uptime-ZA is a website monitoring and managed hosting service operated as a sole proprietorship by Pieter Fourie, based in South Africa.

Trading name: Uptime-ZA
Website: uptime-za.co.za
Email: p[email protected]
WhatsApp: +27 67 069 6251
Physical address: Heidelberg WC, 6665 , South Africa

This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA).

By using our website or subscribing to any of our services, you consent to the practices described in this policy.

2. What Personal Information We Collect

We collect only the information necessary to provide our monitoring and hosting services. This may include:

Information you provide directly:

• Full name
• Business name
• Email address
• Phone number and WhatsApp number
• Website domain and URL
• Hosting provider details and login credentials (where required for service delivery)
• Payment reference information

Information collected automatically when you visit our website:

• IP address
• Browser type and version
• Pages visited and time spent on the site
• Referring website or search query
• Device type

We do not collect sensitive personal information as defined under POPIA (such as race, health information, political views, or biometric data).

3. Why We Collect Your Information

We collect and process your personal information for the following purposes:

• To set up and deliver website monitoring and managed hosting services
• To send alerts, notifications, and monitoring reports
• To communicate with you about your account, service status, or technical issues
• To process payments and maintain billing records
• To respond to enquiries and support requests
• To improve the quality and reliability of our services
• To comply with legal obligations

We will not use your personal information for any purpose not listed above without your prior consent.

4. How We Store and Protect Your Information

Your personal information is stored securely and access is restricted to the operator of this service. We apply reasonable technical and organisational measures to protect your data against unauthorised access, loss, or disclosure, including:

• Secure storage of credentials and account information
• Use of encrypted communication channels where applicable
• Limited access on a need-to-know basis

We retain your information for as long as you are a client and for a reasonable period thereafter as required for legal, billing, or dispute resolution purposes. When no longer required, information is securely deleted.

5. Who We Share Your Information With

We do not sell, rent, or trade your personal information to any third party.

Your information may be shared only in the following limited circumstances:

• Service delivery — where a third-party tool or infrastructure provider is used to deliver monitoring services (e.g. server hosting, email delivery), and only to the extent necessary
• Legal obligation — where we are required by South African law or a competent authority to disclose information
• With your consent — where you have explicitly authorised sharing for a specific purpose

All third parties with whom information is shared are required to handle it in a manner consistent with POPIA.

6. Your Rights Under POPIA

As a data subject under POPIA, you have the following rights:

• Right of access — you may request a copy of the personal information we hold about you
• Right to correction — you may request that inaccurate or outdated information be corrected
• Right to deletion — you may request that your personal information be deleted, subject to any legal retention requirements
• Right to object — you may object to the processing of your personal information in certain circumstances
• Right to withdraw consent — where processing is based on your consent, you may withdraw it at any time

To exercise any of these rights, please contact us using the details in Section 9.

7. How to Request Access, Correction, or Deletion

Submit your request in writing to the Information Officer at the contact details listed in Section 9. Please include:

• Your full name and contact details
• A clear description of your request (access, correction, or deletion)
• Any relevant account or service reference

We will acknowledge your request within 10 business days and respond substantively within 30 days, in line with POPIA requirements.

8. Cookies and Website Analytics

Our website may use cookies and basic analytics tools to understand how visitors use the site. This may include:

• Session cookies necessary for the website to function
• Analytics data (such as page views and traffic sources) collected via tools such as Google Analytics or similar

You may disable cookies through your browser settings. Doing so may affect the functionality of certain parts of the website.

We do not use cookies to track you across third-party websites or for advertising purposes.

9. Information Officer

The Information Officer responsible for POPIA compliance at uptime-za.co.za is:

Name: Pieter Fourie
Email: [email protected]
WhatsApp: +27 67 069 6251
Postal address: Heidelberg WC, 6665 , South Africa

If you believe your personal information has been handled in a manner inconsistent with POPIA, you also have the right to lodge a complaint with the Information Regulator of South Africa:

Website: www.inforegulator.org.za
Email: [email protected]
Postal address: JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001

10. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be published on this page with the effective date shown at the top.

We encourage you to review this policy periodically. Continued use of our services after any changes constitutes acceptance of the updated policy.